Cancellation and Refund Policy  (

We want you to be happy with your Vestar air conditioner purchase! This policy outlines the guidelines for cancellation and refunds of air conditioners purchased on the Vestar website (

Order Cancellation

  • You can cancel your order before it ships by contacting Vestar customer service at +18602583003 (toll-free) or by email at They will process your cancellation request and issue a full refund within 6 business days.
  • If your order has already shipped, cancellation may not be possible. However, you can still return the unopened and unused air conditioner following their return policy (see below).

Return Policy

  • You may return your unopened and unused air conditioner within 1 day of delivery for a full refund.
  • To initiate a return, please contact Vestar customer service using the information above. They will provide you with a return shipping label and instructions.
  • Returned items must be in their original packaging, with all manuals and accessories included.
  • Refund will be issued to the original payment method within 6 business days of receiving the returned item.

Exceptions to Return and Refund Policy

  • Vestar cannot accept returns for opened or used air conditioners.
  • They cannot accept returns for air conditioners that are damaged due to misuse or improper installation.
  • If you return an item that is not eligible for a refund, they will ship it back to you at your expense.

Warranty Claims

  • All Vestar air conditioners come with a manufacturer’s warranty. Please refer to the warranty information included with your product for details on coverage and how to make a claim.

Customer Service

If you have any questions about Vestar’s refund and cancellation policy, please don’t hesitate to contact their customer service team. They are available to assist you at:

  • Phone: +18602583003 (toll-free)
  • Email:
  • WhatsApp Support: +91 6379883003

Additional Information

  • Vestar recommends carefully reviewing the product specifications and descriptions before making your purchase.
  • If you have any questions about installation or compatibility, please consult a qualified technician.

By following these guidelines, Vestar hopes to ensure a smooth and hassle-free experience for their customers.

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