SHIPPING:
Our Split Air Conditioners Systems are shipped usually within one to two business day of payment received. Delivery of the shipment normally takes 3 to 12 business working days depending on your location / Pin code mapped with the designated transporter.
All of our units are sent out shrink wrapped and shipped to your home or business via LTL freight delivery or through authorized courier service to ensure safe arrival and handling of your product.
*The carrier will not ship without your phone number scheduled delivery. So please make sure your phone number is correct with correct contact information. The carriers charge storage fees if the delivery cannot be setup.
**Please note, if the order has to be brought back due to the carrier not being able to reach you, you will be responsible for return shipping charges.
ITEMS LOST IN TRANSIT BY CARRIER:
If you believe that the carrier has lost your package (or part of the shipment), please contact us immediately (Toll-free Number). We will file a claim so that carrier can initiate a physical search at their facility. If it is more than two business days past the scheduled ETA, then the further process can be carried out as per mutual confirmation by both parties.
DELIVERY:
CHECK YOUR INFORMATION CAREFULLY TO SUBMIT THE CORRECT DELIVERY ADDRESS, UPDATED EMAIL AND A VALID PHONE NUMBER with your order. Someone must be present to receive the cargo at the time of delivery. Delivery will call your phone number to setup a delivery appointment for residential deliveries. If your phone number is not valid, the cargo cannot be delivered and will be returned at your expense withing 3 days of arrival. If the delivery is refused or cannot be delivered, it will be handled as returned merchandise.
Your purchase will be insured with the freight company without any additional cost to you. Please take the extra time to inspect your shipment completely when it arrives and make note of any damaged or missing items on the bill of Lading/Delivery Receipt BEFORE the driver leaves! Document everything, regardless of how large or small it may seem.
Upon arrival, count all cartons and compare with the number stated on the delivery receipt before signing. Open the cartons and inspect the goods carefully for any damages. All products have been inspected under strict regulated facilities and leave our warehouse in perfect condition. Report any shipping damages to the freight carrier on the delivery receipt and file a claim by mentioning the damage details on the Bill of Lading/Delivery Receipt.
All concealed damage claims should be reported within 3 days of delivery.
If there is a damage or missing item and you sign on delivery without any comments on the Bill of Lading/Delivery Receipt, no replacement, return, or refund will be provided.
RETURNS:
We can process exchanges or refunds for unused product purchased directly from vestar.in Unused products must be returned with their original packaging within 3 days of the delivery date.
To organize a return, contact our customer service team at +18602583003 or email to info@vestar.in